J.A. Muir Gray, CBE, DSc, MD, FCLIP, is Director of the National Knowledge Service in the United Kingdom. The National Library for Health, a core service of the National Knowledge Service, will organise the best current knowledge and the National Knowledge service will deliver it to staff and patients wherever and whenever they need it.

Sir Gray has recently been given the role of Chief Knowledge Officer for the National Health Service (NHS) and is closely involved in the provision of knowledge not only to clinicians but also to patients and those who manage health care. In his previous post as Director of Research and Development for the Anglia and Oxford Region, Sir Gray was in a position to support the UK Cochrane Centre in its early days, and to set up the Centre for Evidence-Based Medicine. For 10 years, he was Programmes Director for the UK National Screening Committee.

Sir Gray is the author of Evidence-Based Healthcare, the third edition of which is in preparation, and joint author of The Oxford Handbook of Public Health Practice. His most recent books are The Resourceful Patient,
Evidence-Based Surgery, and How to Get Better Value Healthcare. Sir Gray’s most recent venture in 2008 has been to set up a charity called Knowledge into Action.

So, you can explain what the letters PDSA mean. Great! But, are you able to successfully run multiple PDSA tests in one day, know when a change concept is ready for implementation, and then sustain the improvements?

This workshop provided a refresher for those who are stalled and a jump start for those who are new to the quality improvement journey. This session was built around the Model for Improvement (MFI) and demonstrated how to link the three questions related to aim, measurement, and change concepts to the sequence for success.

Presented by Nellie Yeo, MBA, MN, Chief Quality Officer and Executive Director, National Healthcare Group Pte Ltd, Singapore